To issue a Tip refund, Go to Menu followed by Transactions.
Search for the Order Number or the Reward Card number to pull up the specific order. Press Submit once the number is added.
Once the order is found click on the view Icon.
Click on Refund.
Select Return Amount.
There should be a field called Tips. Fill in the required details and press Submit. Your refund should be Issued. make sure the Refund type is “Card”.