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Refund Process

Learn how to give a Refund in Octopos

 

To issue a refund, Go to Menu followed by Transactions.

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Search for the Order Number or the Reward Card number to pull up the specific order. Press Submit once the number is added.

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Once the order is found click on the view Icon.

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Click on Refund.

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You can now either decide to refund specific items or a specific amount. Select either of the options.

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If the refund is by Items. Select a refund type, such as cash or card. Select the refund reason and mention the items that are to be refunded. Click Submit to issue the Refund.

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If the Refund is by amount. Fill in the required details and press Submit. Your refund should be Issued

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